Delivery information

General

We endeavour to ensure all orders are delivered within the chosen delivery time periods, however if an item is not delivered within the given time-scales please get in contact with us and we will do all we can to track your parcel down and give you an update.

We use DHL, UPS, Parcelforce and other third party courier services for our deliveries therefore we cannot be held responsible for a package not reaching its destination on time as delivery is the responsibility of a third party courier.

We suggest to customers to place orders well in advance to allow for unforeseen delays.

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Items out of Stock

Usually, everything displayed on our site is in stock is present in our warehouse and available for immediate dispatch.

If any items ordered are not readily available to us, we reserve the right to cancel your order. We will refund in full any payment the customer has made for the item(s). Other items ordered by the customer will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify the customer at the earliest opportunity.

Mainland UK

  • Delivery to Mainland UK is free on orders over £50 
  • Orders under £50 have £5 delivery charge added at the checkout
  • Regardless of your basket value a heavy item surcharge on £2 is added for bags of coco, soil and the 40l Bio Blend
  • All orders are shipped on a 1-2 business day service

UK Islands

  • Delivery to the rest of the UK is calculated at the checkout based on the weight of your basket
  • All orders are shipped on a 2-4 business day service

Europe

  • Delivery to Europe is calculated at the checkout based on the weight of your basket and delivery address
  • All orders are shipped on a 2-11 business day service
  • UK taxes are removed from the checkout but you will need to pay import duty, taxes and customs fees before delivery. You will be contacted by your local agents to arrange this